1. General Policy

• Vintage Accessories has a strict No Return & No Refund Policy.

• If you are not satisfied with your purchase, you may request an exchange voucher (Terms & Conditions apply).

• Exchange requests must be made within 24 hours of delivery.

• Any issues with your order must also be reported within this 24-hour window via Instagram. Requests after this period will not be entertained.

2. Customer Responsibilities

• Customers are responsible for safely returning items to our warehouse.

• Jewelry items are fragile; if damaged by the customer after delivery or during return transit, we are not responsible.

• Customers must include the original receipt or a note with their name, order number, and reason for exchange inside the parcel.

• To avoid loss or damage, we recommend using an insured return courier service.

• Please ensure the return parcel reaches us within 7 working days. Returns received after this period will unfortunately not be accepted.

• If a parcel is delayed beyond 7 working days or is lost in transit, Vintage Accessories will not be liable to cover the loss or issue an exchange.

3. Damaged or Faulty Items

• If an item is found to have a manufacturing defect, we will provide an exchange.

• If an item arrives damaged during transit, we will also provide an exchange, provided the customer submits valid proof (see below).

• Damage caused by the customer (e.g., mishandling after delivery or while returning) is not eligible for exchange.

4. Proof Required for Damaged Parcels

To process a claim for damage in transit, customers must provide:

1. A continuous, unedited video recording of the parcel being opened (from sealed condition to full unpacking).

2. A detailed description of the damage.

3. The order number and contact information.

• Claims without video proof cannot be processed.

5. Delivery & Exchange Costs

• Customers are responsible for all delivery costs for exchanges.

• However, if the exchange is due to a verified manufacturing defect or damage in transit, Vintage Accessories will cover both the Exchange and re-delivery costs (SALE ITEMS NOT INCLUDED) 

6. Processing Time

• Exchange processing may take up to 15 working days after the item has been returned and inspected.

• Sale, discounted, or promotional items are not eligible for exchange under any circumstances.